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Open v2111 Privacy Policy Before Account Access

Our Privacy Policy explains what account details we collect, why wallet records are needed, and how you can ask us to check or change your information.

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CONTACT YOUR WAY

Get Policy Help Beside Account Support

A clear contact path matters when a privacy question concerns login, a wallet record or a device session. We keep policy questions close to account support so you can provide the relevant account detail without sending payment credentials in an open message. Start with the subject of your request and include only the information needed for us to locate the record.

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Data access

Ask for the personal data connected with your v2111 account and we will explain the request path, the identity check needed before disclosure, and any limits that depend on local law.

Wallet records

For a DANA, OVO, GoPay or QRIS entry, include the transaction reference and date rather than a wallet password. This gives our account team a focused way to check the record.

Account corrections

If your phone number, email or profile detail is incorrect, use the account support path to request a change. We may verify account ownership before applying an update.

DATA CONTROL ROOM

Explore Security, Cookies and Retention

Privacy work continues after account creation. We use access controls around account records, examine session signals when a login looks unusual, and keep payment references separate from wallet credentials.

Account security

Phone verification supports the account access step, while session and device signals can help us identify an unfamiliar login. Do not send a password or wallet PIN when contacting support about security.

Cookie settings

Cookies can keep a session working and preserve selected settings on mobile or desktop. You can use browser controls to clear or block them, though some account functions may then need another sign-in.

Payment separation

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references describe a transaction record. They are handled as account data and do not require us to receive your wallet PIN.

Retention logic

We keep information only while it serves the stated account, security, dispute or legal purpose. When a retention period ends, records are removed or handled in a form that no longer identifies you where appropriate.

Your requests

You can ask what information we hold, request a correction, or ask about deletion where local law permits. We may request enough account detail to confirm that the request comes from the account holder.

Policy changes

When the Privacy Policy changes, we update this page and identify the revised policy context. Check it before changing account details or using a new wallet path so your choices remain informed.

Find Answers About v2111 Privacy Policy

These Privacy Policy questions cover the points you are most likely to check before opening or managing a v2111 account. The answers focus on account records, wallet references, cookies, security and requests for access or correction. Availability and any request process depend on local law.

The v2111 Privacy Policy covers account details, phone verification, device and session information, cookies, wallet records and contact requests. It explains why each category may be used, how records support account security, and how you can ask about access, correction or deletion where local law permits.

Phone verification helps connect account access to the correct account and can support an unusual-login check. We use the detail for the stated account and security purpose, and we may confirm ownership before changing a phone number or disclosing account information.

Yes. The Privacy Policy covers transaction references created when you use DANA, OVO, GoPay or QRIS, as well as bank transfer and virtual account records. These details help match wallet activity with your account without asking for a wallet PIN.

Use the account support path and state that you are making a data access request. Include the account identifier and a short description of the records you need. We may verify account ownership first, and the response process depends on local law.

You can ask us to correct inaccurate account information such as a phone number, email address or profile detail. Send the request through account support with the relevant record, and be ready for an ownership check before the change is applied.

Cookies and similar browser storage can keep a signed-in session active and remember a selected setting. You can clear or block them in your browser. If you do, the account may ask you to sign in again and some session functions may not work as expected.

The Privacy Policy applies to the account and service activity covered on this page for supported Indonesia regions. Access depends on local law, and any rights, verification steps, retention duties or request limits may vary where local law permits.

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